We promise to be your trusted partner for technology by delivering the advice, service, and convenience you deserve so you can play, explore, and learn — all at competitive prices. If you are not fully satisfied with your purchase, we offer various solutions in the form of replacements, repairs, and returns.
New merchandise may be exchanged or returned for a refund with your original packing slip subject to the conditions listed below. Circuit City reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product is in the original carton with all equipment, packaging, warranties, manuals, and accessories.
Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, please contact Customer Service. Alternatively you may head to your My Account area online and ask for an RMA number.
- Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
If you receive a product that is damaged from shipping, defective, or that is not the correct product you ordered, please contact us within 48 hours at 1-877-234-8013 or ask for a RMA number in your My Account area.